Last Updated: September 2026
Thank you for shopping with Zorvkid. This page explains our shipping and return policies.
1. Shipping Destinations
Zorvkid currently ships to selected destinations in:
- United States
- Europe
- Middle East
Shipping availability may vary depending on the destination and product.
2. Shipping Rates
United States
- Orders of $59 or more: Free Standard Shipping
- Orders below $59: $6.99 Standard Shipping
Europe
- Orders of $79 or more: Free Standard Shipping
- Orders below $79: $9.99 Standard Shipping
Middle East
- Orders of $89 or more: Free Standard Shipping
- Orders below $89: $12.99 Standard Shipping
The shipping cost available for your order will be displayed during checkout.
3. Order Processing
Orders are normally processed after payment has been successfully received.
Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
If there is a significant delay affecting your order, we will make reasonable efforts to provide an update.
4. Delivery Times
Delivery times vary depending on the destination, shipping carrier, customs processing, and other circumstances.
Estimated delivery times shown on the website or provided after ordering are estimates and are not guaranteed delivery dates.
International shipments may take longer because of customs clearance or local delivery conditions.
5. Shipping Address
Please make sure your shipping information is complete and accurate before placing your order.
Zorvkid is not responsible for delays, failed delivery, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible.
6. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Zorvkid is not responsible for customs delays or charges imposed by local authorities.
7. Lost or Delayed Packages
If your package is delayed, please allow additional time for carrier or customs processing.
If tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the local delivery carrier.
Please contact us if you need assistance investigating a delivery issue.
8. Returns
We want you to be satisfied with your purchase.
If you need to return an eligible item, please contact us before sending the item back.
Return eligibility, return deadlines, and return shipping responsibilities may depend on the product and the circumstances of the return.
9. Return Conditions
Returned products should generally be:
- Unworn
- Unused
- In original condition
- Free from damage caused by the customer
- Returned with applicable original packaging or tags when required
For hygiene and product-safety reasons, certain items may not be eligible for return where permitted by applicable law.
Please contact us before returning any item so we can provide the appropriate return instructions.
10. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photos or other information that may help us investigate the issue.
We will review the situation and provide an appropriate solution where applicable.
11. Refunds
If a refund is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
12. Exchanges
If you need a different size, color, or product, please contact us before returning the original item.
An exchange may be subject to product availability and applicable return conditions.
13. Final Sale and Customized Products
Customized or personalized products may have different return conditions because they are made specifically for the customer.
Where applicable, customized products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Any special return conditions will be communicated before or during the ordering process where applicable.
14. Customer Responsibility
Customers are responsible for reviewing product information, size guides, shipping information, and applicable return conditions before placing an order.
If you are unsure about sizing or an order detail, please contact us before purchasing.
15. Changes to This Policy
We may update this Shipping & Returns policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
16. Contact Us
If you have questions about shipping, returns, exchanges, or refunds, please contact us through the contact information provided on the Zorvkid website.